Terms of Business

Introduction

These Terms of Business form part of every proposal and Statement of Work (“SOW”) issued by Bold Wise Ltd. They explain how we work together and the responsibilities we each have. If anything is unclear, please ask before we begin.

About Bold Wise

Bold Wise Ltd
Company number: 10101075
Registered in England and Wales

Registered office:
Registered at the offices of MHA Carpenter Box Accountants
Amelia House
Crescent Road
Worthing
BN11 1QR

Throughout these Terms of Business, “Bold Wise”, “we”, “our” and “us” refer to Bold Wise Ltd.

1. Scope

Bold Wise provides consultancy, strategy, research, facilitation, workshops, design, branding, websites, digital products, software and related professional services.

Each engagement is governed by an agreed proposal or Statement of Work, which will normally describe:

• the objectives of the engagement
• the agreed scope
• any deliverables
• assumptions and dependencies
• timetable
• fees
• payment schedule
• any project-specific terms.

If there is any conflict between these Terms of Business and an agreed Statement of Work, the Statement of Work takes precedence.

Unless expressly included within the agreed scope, additional work is treated as a separate engagement and may incur additional fees.

2. Working Together

Successful work depends upon open communication and timely collaboration.

You agree to:

• provide accurate information and reasonable access to the people, systems and materials needed for the engagement
• ensure you own, or have permission to use, anything you ask us to work with or incorporate into the work
• obtain any internal approvals required within your organisation
• review work and provide feedback within reasonable timescales
• appoint someone with authority to provide instructions and approvals
• pay invoices in accordance with the agreed payment terms.

We will:

• perform our services with reasonable skill and care
• communicate openly throughout the engagement
• raise issues affecting scope, timing or budget as soon as reasonably practicable
• keep you informed of significant decisions affecting the engagement.

Where delays arise because information, access or approvals are not provided when reasonably required, any agreed timetable may be revised.

If work is paused for more than 30 days because of client inactivity, we may reschedule the remaining work according to our availability.

3. Professional Judgement

Many of our services involve analysis, facilitation, strategic thinking and professional judgement rather than producing a predetermined outcome.

Recommendations are based on the information available to us at the time together with our professional experience.

While we aim to provide thoughtful, well-founded advice, we cannot guarantee commercial outcomes, business performance, revenue growth, search rankings, customer behaviour or any other specific result.

Responsibility for decisions made following our advice remains with you.

4. Fees and Payment

Fees are agreed in writing before work begins.

Depending on the engagement, fees may be structured as:

• fixed fee
• day rate
• monthly retainer
• milestone payments
• another agreed commercial arrangement.

Unless otherwise agreed in writing:

• projects require a 50% deposit before work begins
• invoices are payable within 15 days of the invoice date
• retainers are invoiced monthly.

Reasonable third-party costs incurred specifically for your engagement, such as software licences, hosting, printing or similar expenses, will only be charged where agreed in advance.

If payment is overdue, we may suspend work until outstanding invoices have been settled.

We reserve the right to charge statutory interest and reasonable recovery costs on overdue commercial debts where permitted by law.

5. Changes

If the agreed scope changes after work has begun, we will explain any impact on fees, timing or deliverables before carrying out the additional work.

No additional chargeable work will be undertaken without your agreement.

6. Intellectual Property

Each party retains ownership of any intellectual property it owned before the engagement.

Subject to payment in full of all invoices relating to the engagement, ownership of work created specifically for you transfers to you unless otherwise agreed in writing.

Bold Wise retains ownership of its pre-existing and reusable intellectual property, including methodologies, frameworks, templates, processes, software libraries, design systems, reusable components, know-how and internal tools.

Where these form part of the completed work, you receive a perpetual, non-exclusive licence to use them as part of that engagement.

Third-party software, fonts, plugins, frameworks and other licensed materials remain the property of their respective owners and continue to be governed by their own licence terms.

7. Confidentiality and Publicity

Both parties agree to keep confidential information confidential during and after the engagement unless disclosure is required by law or agreed in writing.

Unless otherwise agreed, Bold Wise may identify you as a client and include completed work in portfolios, case studies, presentations, proposals and similar promotional material once that work has entered the public domain.

We will never intentionally disclose confidential or commercially sensitive information without your permission.

8. Technology

We use appropriate professional software, cloud services and productivity tools to deliver our services efficiently.

This may include AI-assisted technologies where appropriate. We remain responsible for reviewing and validating all work delivered to you.

Where an engagement depends upon third-party software or services, we are not responsible for their availability, pricing, licensing, future development or security.

9. Limitation of Liability

We will exercise reasonable skill and care in providing our services.

To the fullest extent permitted by law, Bold Wise Ltd will not be liable for indirect or consequential loss, including loss of profits, revenue, business, goodwill or anticipated savings.

Our total liability arising from any engagement will not exceed the fees paid to Bold Wise under the relevant Statement of Work.

Nothing in these Terms excludes or limits liability where it cannot legally be excluded.

10. Ending an Engagement

Either party may end an engagement by written notice if the other commits a material breach and fails to remedy that breach within a reasonable period.

If you cancel an engagement after work has begun:

• work completed up to the cancellation date becomes payable immediately
• time already committed may also be invoiced
• deposits already paid are non-refundable.

Any rights granted to use work created by Bold Wise take effect only after all invoices relating to that engagement have been paid in full.

11. General

These Terms of Business, together with the relevant proposal or Statement of Work, form the entire agreement between the parties.

If any provision is found to be unenforceable, the remaining provisions remain in effect.

Neither party may assign its rights or obligations without the other’s written consent, except as part of a sale or restructuring of its business.

We may update these Terms of Business from time to time. Updated versions will apply to future engagements and, where appropriate, continuing engagements after reasonable notice.

12. Governing Law

These Terms of Business are governed by the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales.

Acceptance

By accepting a proposal or Statement of Work, instructing Bold Wise Ltd to begin work, or paying the first invoice relating to an engagement, you confirm that you have read and accepted these Terms of Business.